Questions are welcome at Melkovina. Whether you are comparing two sizes, trying to locate a parcel or checking how to care for a fabric, write to info@melkovina.store. Our customer-support inbox is the central place for purchase-related help.
To help us identify an existing order, include the order number and the email used at checkout. For sizing questions, share the product name or link and the relevant measurements. For damaged or incorrect items, attach photographs of the product and, when useful, its packaging. Please do not send payment-card numbers, passwords or other sensitive credentials.
We review messages in the order received and may need additional time to investigate delivery or payment issues with third parties. Sending repeated messages about the same issue can make a conversation harder to follow, so replying to the original email is usually best.
If you need an urgent change to an order, put “Order change” and your order number in the subject line. We will do our best to check it before dispatch, although changes cannot be guaranteed. For privacy-related requests, use the same address and state “Privacy request” in your message.