A little preparation can make a big difference. Please read how return & refund policy applies when shopping with Melkovina.
You may request a return within 30 days of confirmed delivery. Start by contacting info@melkovina.store with the order number, the items concerned and the reason for the request. We will explain the applicable steps before you send anything back; packages returned without instructions may be difficult to identify and process.
If an item arrives damaged, incorrect or defective, tell us promptly and include clear photographs so we can investigate. After an approved return is received and inspected, a refund is issued to the original payment method, normally within 5–10 business days after approval; the bank or payment provider may take longer to display it. Return postage for a preference-based return is generally the customer’s responsibility unless we advise otherwise. For a confirmed error on our side, we will provide an appropriate remedy consistent with applicable law.
For a change-of-mind return, merchandise should be unworn, unwashed and in resalable condition, with original labels and any included accessories. Trying clothing on indoors to check fit is acceptable; using it outdoors or removing protective hygiene seals may affect eligibility. Items that are personalized, marked final sale or restricted for hygiene reasons may be excluded where law permits. Your statutory rights for faulty or misdescribed goods remain unaffected.
For a more specific explanation, please send your question and order details to info@melkovina.store.
When an exchange is requested, availability of the replacement size or color must be confirmed first. We may offer a return and separate new order rather than a direct exchange, depending on stock and shipping circumstances.